Overview
This article explains how refund requests are handled for Zacio events, including refund eligibility timelines and ticket credit options.
We understand that plans can change, and the Zacio team aims to review all refund-related requests fairly and efficiently.
Refund Eligibility
Refund requests are eligible up to 7 days before the event date.
To request a refund, contact the Zacio support team with your booking details and payment confirmation.
Information to include in your request
Please include:
Your full name
The email address used during checkout
Your ticket or booking reference
The event name and date
The reason for your request
Providing complete information helps the team process your request faster.
Requests Made Within 7 Days Of The Event
Refund requests made within 7 days of the event are generally not eligible for cash refunds.
In some cases, the Zacio team may offer a ticket credit instead.
Ticket credits are provided at the discretion of the team and are not guaranteed.
Important: Ticket credits may only be used for future eligible Zacio events.
Ticket Credits
If a ticket credit is approved, the support team will provide details on:
The credit amount
Eligible future events
How to redeem the credit
Any expiration conditions if applicable
Ticket credits cannot be exchanged for cash.
Non-Refundable Situations
Refunds may not be approved for:
Requests submitted less than 7 days before the event
Missed attendance without prior communication
Failure to arrive at the venue
Violations of event policies or venue rules
Each request is reviewed individually based on the event and operational circumstances.
Contact Support
To request a refund or ask questions about ticket credits, contact the Zacio support team at [email protected].
Please include all relevant booking and payment information in your message.