What should I do if I did not receive my ticket?
If you did not receive your ticket, first check your spam or promotions folder. If the ticket is still missing after 15 minutes, contact Zacio support with your payment confirmation details.
Can I transfer my ticket to another person?
Some events may allow ticket transfers depending on the event policy. Contact the Zacio support team for assistance.
What should I do if I was charged twice?
If you believe you were charged twice for the same purchase, contact support with proof of payment and transaction details for review.
Where can I find information about refunds?
Refund eligibility, ticket credits, and refund request timelines are covered in the separate Refund Requests article.