Overview
This article explains what to do if you experience ticket-related issues for a Zacio event, including missing tickets, duplicate charges, attendance changes, and refund requests. Our goal is to resolve ticket concerns as quickly and smoothly as possible so you can enjoy your event experience.
Missing Tickets
If you completed your purchase but did not receive your ticket confirmation email, follow these steps first.
How to find your ticket
Check your spam, junk, or promotions folder.
Search your inbox for emails from the ticketing platform or Zacio.
Confirm that the email address entered during checkout was correct.
Allow up to 15 minutes for confirmation emails to arrive.
Still missing your ticket?
If your ticket is still missing after following the steps above, contact the Zacio support team with:
Your full name
The email address used during checkout
Proof of payment or transaction reference
The event name and date
Important: Tickets cannot be resent unless payment has been successfully confirmed.
Double Billing Or Duplicate Charges
If you believe you were charged more than once for the same ticket purchase, contact the Zacio support team as soon as possible.
Before contacting support
Please check:
Whether multiple checkout attempts were made
If there are pending authorization charges from your bank
Your ticket confirmation emails for duplicate orders
Information to include
When reporting a double billing issue, include:
Your full name
The email address used for purchase
Screenshots or proof of the charges
Transaction references if available
The event name and ticket type purchased
Once reviewed, the team will investigate the duplicate charge and provide the next steps.
Attendance Changes
If you can no longer attend an event, contact the Zacio support team as early as possible.
Attendance change requests are reviewed individually and may depend on:
The event date
Ticket availability
Event policy restrictions
Operational capacity
Ticket transfers
Some events may allow ticket transfers.
If ticket transfers are available for your event, the support team will provide instructions on how to complete the transfer.
Contact Support
If you still need help with your ticket issue and require a refund check out out refund request article or contact the Zacio support team at [email protected] with all relevant booking and payment details.
Providing complete information helps the team resolve your issue faster.